With Next-Generation Enterprise Support, SAP is intent on aligning support with the way people actually work, providing an intuitive, contextual, self-service approach with real-time interaction that reflects our hyper-connected world. SAP support now leverages the latest technologies such as machine learning to provide online answers for users while real-time interaction through expert chats or schedule an expert provide access to SAP’s own experts. Find out more at SAP’s Enterprise Support Day about this, value experience tools to help optimise your current system, the latest on Enterprise Support Academy and Value Maps, how to use Enterprise Support Advisory Council to build solutions and hear from Coop on how they are achieving real value from their proactive use of Solution Manager.










Intro round





Key note





Next generation ES


Live Business Need Live Support

In this session, learn how SAP is reimagining support to adapt to the digital enterprise. Hear amongst others about the unique real-time support channels, Schedule an Expert and Expert Chat, that offer direct interaction with our support experts for fast incident resolution and prevention.



Value experience tools


Learn more about SAP tools which will support your innovation and digital transformation, by providing you with tailored recommendations for optimizing your ERP system. We'll show how to quickly and easily access an SAP Interactive Report based on your current ERP usage. The report provides custom recommendations for areas with relevant SAP innovations, business process improvement potential, SAP ERP core IT optimization proposals, and comparing with other companies in your industry



Coffee break





Solution Manager


Learn from a Norwegian customer, COOP, that has great experience with Solution Manager, adopting BPM, testing Solution Documentation, Test Suite with Focus build Test step add on



ES Academy & Value maps


SAP Enterprise Support Academy is the program for SAP customers to build up the knowledge and skills needed to maximize the benefit of SAP Enterprise Support services. ES Academy is now incorporated in SAP Learning Hub. Learn how to utilize the ES Academy portfolio of approx 1400 trainings included in your Enterprise Support agreement.



Value Services ES Advisory Council


Learn how you can Co-innovate with SAP within SAP Enterprise support. Customers can utilize Enterprise Support Advisory Council to build solutions within Innovation topics, and influence SAP's Support offerings, free of charge. For 2018, the topics are:

  • SAP Cloud Solutions
  • Integration
  • SAP S/4 Hana Cloud & on-premise
  • Digital Innovation



Wrap up




Location and Time

SAP Lysaker, Oslo, 09:00 - 12:00


Logistik, Projektledelse, IT og HANA, HR og løn, SAP kurs, Vores vidensdeling, e-com, Hybris og CRM, Finans og BA


Price Info:

  • Free for all

*)The number of simultaneous free attendants at one event, is related to the size of your Member-package.
OBS! All prices exclude VAT

Number of participants: 4

Person Company
Martin Brownsword Adfahrer AB
Endre Rasmussen Coop Norge
Ingemar Goksøyr Pearl Consulting AS
Paul Hemelsoet Statkraft AS
Sverige (Hovedkontor)

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E-mail: info@adfahrer.com


Adfahrer AB
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0212 Skøyen, Oslo
E-mail: info@adfahrer.com

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