One view for all support-related content for a product and it's product versions. Many websites have been merged to make it easier for SAPs customers. SAP Knowledge Base Articles, Product documentation, Guided Answers, SAP Community blogs and questions – all is now compiled into one web page. Read more about the update here:
By SAP Digital Business Services /
Information sent by Marion Schneider, Executive Liaison Manager at SAP
Please respond to the new pop-up in the Launchpad and confirm your accept of the changes before May 25. (The pop-up will be there from Monday the 15th January.) New S-user accounts accessing the SAP ONE Support Launchpad for the first time will not get the pop-up, they are directly asked to accept the new terms.
More information can be found in the following blogpost by Peter Kappelmann /Information sent by Norbert Nowak, Senior Director Global Customer Communities at SAP
Not new, but still interesting may the Overview of Support Models be. This document explains the scope of the different support models across four pillars with SAP Solution Manager as foundation.
Very popular and god to know is also:
For immediate Support, Expert Chat - a live chat function.
It instantly connects you to technical experts who specialize in a range of issues.
For help use "Schedule an Expert"
A one-on-one 30-minute call via Skype.
Talk to the same SAP engineers that you’d create an incident with – but spend less time waiting for response and resolution. Just tell SAP your question and the product area, and they will find an available expert to assist you, at a time that is convenient for you.
Schedule an Expert is available for a wide range of SAP products.
For a complete list, check here.
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Information sent by Marion Schneider, Executive Liaison Manager at SAP in Sep 2017